SHIPPING INFO
All orders will be prepared, packaged and dispatched within 1-3 working days with the exception of wedding invites & stationery these orders may take slightly longer to design & prepare due to design requirements and quantities required.
UK ORDERS
If you select standard delivery, orders will be sent using Royal Mail 2nd Class Standard delivery. This service aims to deliver items within 1-3 working days from dispatch and is not trackable.
If you would like your item(s) sooner, please select Royal Mail 1st Class or an upgraded trackable, signed for or special delivery/ guaranteed delivery option. These services aim to deliver items within 1-2 working days (often including a Saturday). Not all upgraded options will be trackable so please select the appropriate option to meet your needs & expectations.
INTERNATIONAL ORDERS
If you select standard delivery, orders will be sent using Royal Mail International Standard service. This service aims to deliver items within 7 working days from dispatch and is not trackable.
If you would like to track your item or have it signed for please select an upgraded trackable, & or signed for international option. Your item(s) will then be sent using Royal Mail International Tracked or Royal Mail International Tracked & Signed. To ensure your receive the tracking number for these postage upgrades please ensure your email address is correct when placing your order as this will be sent to you in your dispatch email. These upgraded services aim to deliver your item(s) within 7 working days from dispatch and is trackable.
OTHER INFO
Need an item for a specific date? Please leave a note in the "instructions for seller box" at the checkout and I will do my very best to accommodate this.
Please note shipping costs vary for different items due to the size and weight, however you will only be charged one shipping rate.
Also please note Firtina Creations is not responsible for paying any additional taxes, customs fees or import fees etc. upon delivery or receiving your order this is the responsibility of the buyer and should be pre planned for in addition to your order placed on our website.